Frequently asked questions.
General FAQs
CAN I MAKE MONEY FROM KASU?
Absolutely, the more items you list and the more items you rent will allow you to earn more income whilst helping the environment.
Facilitating, encouraging and generating financial improvement for KASU members is a core pillar at KASU.
CAN I HELP THE ENVIRONMENT THROUGH THE USE OF KASU?
Without a doubt, KASU is built specifically to address concerns around the over consumption of items that we use once and put away never to be seen again. By renting and borrowing items you're helping the environment by recycling and re-using items within your community. :)
WHAT IS THE KASU EKORATING?
We use a complex algorithm that calculates how beneficial your combined borrowing and lending of items are for the environment.
By borrowing and lending items you are reducing the manufacturing of excess items that generate a significant amount of CO2, water consumption and energy to manufacture and deliver. We then take these figures and combine them to give you your EkoRating.
The more you lend and borrow the higher your rating which means you can progressively track, monitor and compare your positive steps towards saving the environment for future generations.
HOW MUCH DOES KASU COST?
KASU is totally free to download.
The only small fee incurred is 5% surcharge on each transaction.
This fee is to assist us with keeping the KASU platform up and running as well as to assist with future enhancements and developments to benefit you and the KASU community.
HOW DO I JOIN KASU?
Just download the app to your Apple or Android device, sign up, and start browsing. You can search directly for items or browse through different categories to find an item that you need.
CAN I USE MY LAPTOP OR PC TO ACCESS KASU?
Unfortunately not at this stage, KASU is only available on mobile devices utilising Apple iOS and Android.
We may release a future browser based version, stay tuned.
IS KASU SAFE TO USE?
It certainly is since we validate our users and all users are local people within your community. We even have a rating system so you can see what KASU members have been rated in the past by other members.
WHAT IS THE KASU USER RATING SYSTEM?
KASU has an easy to use and familiar rating system out of 5 stars. We also utilise community badges, this means you can rate a user for particular attribute such as “Communication”, “Ease of Transaction”. These along with your aggregated star rating are added to your profile within KASU for all to view.
Lender FAQs
HOW DO I LIST AN ITEM ON KASU?
Download the KASU app from the Android Play store or Apple App Store then sign-up or login using Facebook, Google or your mobile number. Once logged in follow the prompts and you’re all set to list an item directly from the app. You also have the option to link your bank account via our trusted payment gateway so that you can be paid for items you list.
HOW DO I RECEIVE PAYMENT FOR ITEMS LISTED?
You will receive payment for your item up to 12 hrs from day of the first booking date. Please note that you will need to link your bank account for payment of your lent items.
WHAT IF MY ITEM IS LATE BEING RETURNED?
The borrower will receive notification advising of the pending return date and you will be able to see the due item in your dashboard.
The borrower should initiate a method to return your item, but by all means feel free to message the borrower to organise the return of your item.
Don’t forget that you can contact should you require any further assistance.
WHAT IF THE BORROWER IS UNRESPONSIVE AND HAS POTENTIALLY STOLEN MY ITEM?
If you have tried unsuccessfully to contact the borrower via the KASU messenger and you feel your item has been stolen, please contact support and we will assist.
Should we be unable to contact the borrower, we will suggest that you make a formal police report.
If we find that the borrower has in fact committed a crime, we will block their IP and ban the user for life from the KASU community.
WHAT HAPPENS TO MY ITEM WHEN IT'S RETURNED?
It remains in the KASU app as available until someone else rents it. You also have the option to delete or disable items under your control that are not currently booked or have future bookings made.
We recommend that you contact for any concerns about inventory management.
WHAT IF MY ITEM IS RETURNED DAMAGED, WHAT CAN I DO?
Firstly, we try and avoid this from happening by ensuring that you inspect the item prior to lending and ensure that you have photos and documentation of the current condition including any known faults or damage.
You should discuss this with the lender in detail, especially if the item is of value.
If an issue can't be resolved by both parties, we are more than happy to review the damage and circumstances and assist in working towards a resolution with both KASU members, support can be contacted at the below email.
WHAT HAPPENS TO MY ITEM WHEN IT'S RETURNED?
It remains in the KASU app as available until someone else rents it. You also have the option to delete or disable items under your control that are not currently booked or have future bookings made.
We recommend that you contact for any concerns about inventory management.
Borrower FAQs
HOW DO I RENT AN ITEM ON KASU?
Just download the app to your Apple or Android device, sign up and start browsing the items. You can search directly for an item by name or browse through different categories to find something that you need. Once you’ve found an item you’re interested in mark the dates on the item calendar, click book item and then co-ordinate with the lender through our in-app messenger to collect. You can inquire about the item by contacting the lender directly via the KASU messenger service at any time.
If you have more questions about the app or renting process, feel free to contact us at [email protected]
WHEN DOES MY RENTAL PERIOD BEGIN AND END?
Your rental period begins at the start of the booking date and ends on the last day of your booking.
WHAT DO I DO IF I DAMAGE AN ITEM OR THE ITEMS DOESN'T OPERATE AS I EXPECTED?
It is always recommended that you review the functionality of the item and thoroughly inspect current condition when taking delivery, however should you damage or lose the item we strongly suggest that you contact the lender and discuss remuneration for the item.
By all means feel free to contact us on the below email should you or the lender require assistance
CAN I EXTEND THE RENTAL OF AN ITEM?
It depends as just like a hotel room, your booking may only be valid for the dates selected and another KASU member may have booked the item right after your selected dates. However, feel free to look at available dates and extend the booking of the item you have if applicable.
I’VE BORROWED AN ITEM THAT I’D LIKE TO BUY? HOW CAN I DO THIS?
KASU does not currently have a function for buying items, however we may add a buy function to the items listing in a future release of KASU.
WHEN DO I GET CHARGED FOR THE RENTAL?
As soon as you book the item and confirm your bank account will be charged, however if you choose to cancel prior to due date you will be refunded your amount minus the transaction fee of 3%
AM I LIABLE FOR DAMAGE OR LOSSES?
In terms of being liable, you will be further charged if the item is returned damaged beyond normal wear and tear or if the item is lost or stolen. (See terms and conditions)
WHAT IF I'M LATE RETURNING THE ITEM?
The KASU app details your rental period so that you can ensure that items are returned on time.
If for whatever reason you return an item late, you may be charged for each extra day or days that the item is in your possession.
we recommend that you message the lender as they may have the item booked with another member
WHAT HAPPENS IF THE LENDER DOESN’T PROVIDE THE ITEM OR DOESN'T SHOW UP TO MAKE THE TRANSACTION?
You can cancel the booking in the item screen, however make sure you do this before the start of the rental date.
If you aren't sure feel free to email [email protected] and we will assist with the situation. Please make sure you provide details, times, locations and the issue so that we can better assist you.
We recommend that once you have booked an item you message the lender in the app to organise a time for pickup or delivery of the item.
WHAT IF THE LENDER IS UNRESPONSIVE AND DOES NOT REPLY TO MESSAGES FOR PICKUP AND OR RETURN OF AN ITEM AND I AM INADVERTENTLY CHARGED?
Just email [email protected] and we can assist with any issues or concerns.